Canadian Psychotherapy & Counselling Centre (CPCC)

Last Updated: April, 2026

1.Introduction

Welcome to the Canadian Psychotherapy & Counselling  Centre (“CCPC,” “we,” “our,” or “us”). These Terms of Service (“Terms”) explain the conditions under which you may use our website (https://canadianpsychotherapycentre.com) and related counselling and psychotherapy services (collectively, the “Services”).

By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please discontinue use of our Services.

2.Our Services

CPCC provides professional counselling and psychotherapy for individuals, couples, families, and teens, as well as group sessions and educational support. Our range of services includes:

• Individual and family therapy
• Couples and relationship counselling
• Group therapy and workshops
• Mental health assessments
• Psychoeducational and support programs
• Online and phone-based therapy sessions
• Access to mental health resources and self-help materials

3. Eligibility and Account Information

Some of our Services may require registration. You agree to provide accurate and up-to-date information and are responsible for maintaining the confidentiality of your account. Please notify us promptly if you suspect unauthorized access.

4.Scheduling and Cancellation Policy

4.1 Booking Appointments
Appointments can be scheduled through our online system, by email, or by phone. Confirmation details will be provided by email or text (if consented).

4.2 Cancellations and Rescheduling

• We require a minimum of 24 hours’ notice for cancellations or changes.
• Late cancellations or missed sessions may be charged the full session fee.

5.Fees and Payment

5.1 Service Fees
Our session fees are posted on our website and may vary by therapist, service type, and session length. CPCC reserves the right to update fees with reasonable notice.

5.2 Payment Options
Payments can be made via credit card, debit, or e-transfer, and are due at the time of service unless prior arrangements have been made.

Session fees are payable after each appointment by credit card or e-transfer.

A receipt will be issued once payment is received, please retain it for insurance reimbursement or income tax purposes.

If you choose to pay via e-transfer, please send your payment to payment@cpeh.ca prior to your session. No password is required.

All clients are required to have a credit card on file, even if you plan to pay by e-transfer. A secure and confidential form will be provided for you to safely submit your credit card inform

5.3 Insurance Coverage

• We provide direct billing for most insurance companies.
• If your plan does not allow direct billing, we’ll issue a detailed receipt for reimbursement.
• It is the client’s responsibility to confirm coverage details with their provider before starting therapy.

6.Confidentiality and Privacy

Your privacy and trust are essential to us. Information shared during sessions is confidential, in accordance with ethical standards and privacy laws. Please review our Privacy Policy for information about how we collect, use, and safeguard your personal information.

7.Limitations of Service

7.1 Crisis or Emergency Situations
Our therapists do not provide emergency services. If you are in crisis, please:

• Call 911
• Visit your nearest emergency department
• Contact the Canada Suicide Prevention Service at 1-833-456-4566

7.2 Professional Boundaries
All CCPC clinicians provide services within their area of professional competence. If your needs fall outside our scope, we will refer you to a more appropriate provider or service.

8.Intellectual Property

All content available through CCPC, including text, images, designs, and educational materials, is protected by copyright and may not be copied, distributed, or modified without written permission.

9.Client Responsibilities

Clients agree not to:

• Use our Services for unlawful purposes
• Engage in harassment or abusive behavior
• Misrepresent their identity
• Disrupt or interfere with our systems or website operations

10.Termination of Services

We reserve the right to suspend or terminate Services for misuse, non-payment, or violation of these Terms.

11.Disclaimer

Our Services are provided on an “as is” and “as available” basis. While we strive for accuracy and quality, CCPC makes no guarantees regarding outcomes or uninterrupted access.

12.Limitation of Liability

To the extent permitted by law, CCPC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.

13.Indemnification

You agree to indemnify and hold harmless CCPC, its employees, contractors, and affiliates from any claims or damages resulting from your use of our Services or breach of these Terms.

14. Updates to Terms

We may update these Terms periodically. The revised version will be posted on our website with the new “Last Updated” date. Your continued use of our Services indicates acceptance of the updated Terms.

15.Governing Law and Dispute Resolution

These Terms are governed by the laws of Ontario, Canada. Any disputes will first be addressed through good faith discussions, followed by mediation or arbitration under the Arbitration Act of Ontario, if necessary.

16. Contact Information

If you have any questions about these Terms or our Services, please contact us at:

Canadian Psychotherapy & Counselling Centre (CPCC)
Email: info@canadianpsychotherapycenter.com