Frequently Asked Questions

About Our Centre

Why choose the Canadian Psychotherapy & Counselling Centre (CPCC)?

At the Canadian Psychotherapy & Counselling Centre (CPCC), we provide a supportive, respectful, and confidential space where individuals can explore personal challenges and work toward emotional well-being.

Our therapists commonly support clients experiencing:

Anxiety
Depression or low mood
Stress or feeling overwhelmed
Relationship difficulties
Trauma or difficult past experiences
Grief, bereavement, or loss
Family conflict or tension
Workplace stress or burnout
Self-confidence and personal development concerns
Life transitions
Coping with chronic health conditions
Addiction or substance use concerns

Do you provide crisis services?

No. Our clinic does not offer crisis or emergency services.

If you or someone else is in immediate danger or experiencing a mental health crisis, please call 911 or go to your nearest hospital emergency department.

Booking & Appointments

How do I book an appointment?

You can schedule an appointment in several ways:

Book online through our secure scheduling system (Jane App)
Complete the Contact Us form on our website
Call our clinic at (647) 111-1111
Email info@psychotherapycentre.com

Can I schedule my next session directly with my therapist?

Yes. Most clients book their next session at the end of each appointment. You may also book online or contact our clinic if needed.

What happens during the initial consultation?

The consultation is a brief conversation where you and your therapist explore whether working together may be a good fit.

During this call you may discuss:

What brings you to therapy
Your goals or hopes for counselling
The therapist’s general approach
Practical details such as scheduling, fees, and payment

If you feel comfortable moving forward, you may schedule your first session during this call.

What should I expect during my first therapy session?

Before your first session, you will complete intake and consent forms to provide background information.

During the session your therapist will:

Review confidentiality and the therapy process
Ask questions about your concerns and goals
Conduct an initial psychological assessment
Discuss possible next steps in therapy

If the clinic does not appear to be the best fit for your needs, we may provide referrals to other appropriate resources.

Therapy Process

How often are therapy sessions scheduled?

Many clients begin with weekly sessions for the first 4–6 weeks to build momentum and develop a therapeutic relationship.

Over time, sessions may move to bi-weekly or monthly, depending on your goals and progress.

What therapy approaches do your therapists use?

Our therapists use a variety of evidence-based approaches and may integrate different methods based on each client’s needs.

These approaches may include:

Cognitive Behavioural Therapy (CBT)
Psychodynamic Therapy
Humanistic Therapy
Mindfulness-Based Therapy
Dialectical Behaviour Therapy (DBT)
Interpersonal Therapy (IPT)
Emotion-Focused Therapy (EFT)
Trauma-Focused Therapy
Deep Brain Reorienting (DBR)
Family Therapy
Art or Music Therapy
Sex Therapy
Emotionally Focused Couples Therapy (EFCT)
Gottman Method Couples Therapy

What if my therapist is not the right fit?

A strong therapeutic relationship is important. If you feel your therapist may not be the best fit, please let us know. We will gladly help connect you with another therapist who may better meet your needs.

Fees & Sessions

What are your current therapy fees?

Our current session rates are:

Individual Therapy: -minute session
Couples Therapy: $xxx per -minute session
Initial Couples Session: $xxxx for a 90-minute session

Session fees include applicable taxes and may vary depending on session length.

How long are therapy sessions?

Most sessions are 60 minutes.

For couples therapy, the first session is typically 90 minutes to allow for a more comprehensive assessment of the relationship and therapy goals.

What if my therapist is not the right fit?

Payment & Insurance

What payment methods do you accept?

We accept the following payment options:

Credit Card (Visa, MasterCard, American Express)
Interac e-Transfer

A credit card must be kept on file before your first appointment.

Can I claim therapy through my insurance?

Yes. Many extended health insurance plans cover services provided by Registered Psychotherapists or Registered Social Workers.

However:

Coverage depends on your specific insurance policy
Our clinic does not provide direct billing
You will receive a receipt after each session to submit to your insurer

Psychotherapy services are not covered by OHIP.

Do I need a referral to start therapy?

No. You do not need a referral or diagnosis to begin therapy.

However, some insurance providers may require a doctor’s note for reimbursement.

What happens if my insurance benefits run out?

If your insurance coverage has been used, we can discuss alternative options and help explore ways to continue therapy when possible.

Privacy & Policies

Are therapy sessions confidential?

Yes. Protecting your privacy is a fundamental part of therapy. All personal health information is protected under the Personal Health Information Protection Act (PHIPA).

There are limited legal exceptions to confidentiality, including situations where:

There is a risk of serious harm to yourself or others
A child under 18 may be experiencing abuse or neglect
Records are required by a court order or subpoena

Therapists may also consult with professional supervisors to maintain high standards of care while protecting client confidentiality.

What is your cancellation policy?

We require 48 hours’ notice (business days) to cancel or reschedule an appointment.

Appointments cancelled with less notice, or missed appointments, will be charged the full session fee.

Are your therapists qualified?

Yes. Our clinicians are trained and regulated mental health professionals and may include:

Registered Psychotherapists (Qualifying)
Registered Psychotherapists
Registered Social Workers with a Master’s degree

These professionals are licensed to provide psychotherapy services in Ontario.

What happens if my insurance benefits run out?

If your insurance coverage has been used, we can discuss alternative options and help explore ways to continue therapy when possible.

Book an Appointment

If you are ready to begin therapy, we invite you to schedule an appointment with Canadian Psychotherapy & Counselling Centre.

You can book online, contact us through our website, or reach our clinic directly:

(647) 111-1111
info@psychotherapycentre.com

Frequently Asked Questions

About Our Centre

Booking & Appointments

Therapy Process

Fees & Sessions

Payment & Insurance

Privacy & Policies

Book an Appointment

Canadian Psychotherapy & Counselling Centre (CPCC)

Services

Resources

Legal

Contact

+1 647 619 5876

2967 Dundas St. W. #1559 Toronto, ON M6P 1Z2

Email

Clic to send Email

© Canadian Psychotherapy & Counselling Centre (CPCC) — Ontario, Canada