At Canadian   Psychotherapy &Counselling Centre (CPCC), your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring it is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, services, and applications (collectively, the “Services”).

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation to ensure your information is protected.

1. Information We Collect

Personal Information may include:

• Contact details (name, email, phone, address)
• Demographic information (age, gender, occupation)
• Health and mental health information (medical history, treatment history)
• Payment and insurance details
• Communications with us (emails, texts, session notes)
• Treatment plans and session documentation

Non-Personal Information may include:

• Device and browser information
• IP addresses
• Pages visited on our website
• Time spent on our website
• Aggregate usage data

2. How We Collect Information

We may collect information through:

• Direct interactions: when you create an account, schedule appointments, complete forms, or communicate with us
• Automated technologies: such as cookies and server logs
• Third parties: with your consent, including other healthcare providers

3. How We Use Your Information

We use personal information to:

• Provide and maintain our Services
• Schedule and manage appointments
• Process payments
• Develop treatment plans and communicate with you
• Improve our Services
• Comply with legal obligations

4. Legal Basis for Processing

We process information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests, without infringing your rights

5. Information Sharing

We may share information:

• With your consent
• With service providers who support our operations
• As required by law or court order
• In emergencies to protect safety
• For supervision and consultation purposes (with identifying details removed when possible)

6. Mandatory Reporting

As healthcare professionals, we are legally required to report certain situations, including:

• Suspected child abuse or neglect
• Risk of imminent harm to yourself or others
• Abuse of vulnerable adults
• Court-ordered disclosure

7. Data Security

We implement appropriate measures to protect your information, including:

• Encryption of sensitive data
• Secure storage of records
• Access controls and staff training
  While we take every precaution, no method of electronic storage or transmission is 100% secure.

8. Data Retention

Your information is retained as long as necessary to provide Services, meet legal requirements, and comply with professional regulations. Clinical records are typically kept for a minimum of 10 years after your last session.

9. Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections
• Inquire about our privacy practices

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Cookies

We use cookies to enhance your experience. You may control cookies through your browser, but some features may be limited if disabled.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Check the “Last Updated” date for the most recent version.

13. Contact Us

For privacy questions or concerns, contact our Privacy Officer

Privacy Officer
Canadian Psychotherapy & Counselling Centre (CPCC)
Email: info@canadianpsychotherapycentre.com